FAQ's and Questions
I need my Order quickly, what should I do?
If you need your bows by a certain date, please let us know by leaving us a comment in the comments box when you check out. You also have the option of using our USPS Priority Mail service with rush handling (2-3 days delivery once shipped out), or Next Day Delivery (2-day guarantee). Your Express packages will be shipped within 24 hours of receiving the order. When you choose either one of these quick options, your order is automatically moved ahead of others for quicker shipping times without any additional fees. Both of these options are also shipped in a sturdy Priority Mailing box.
How do you ship your items?
All of our items are shipped via USPS First-Class-Mail. First Class starts at $2.50 and goes up from there depending on the amount you order. Each order is carefully wrapped in tissue, and shipped in a sturdy box. (Elastic orders are sent in padded mailers) Please note that our boxes are sturdy and are meant to protect the merchandise inside. If you are giving the box with bows as a gift, we would suggest selecting our Gift Box option at checkout. your order will arrive in a darling little box with a gift not included.
Can I get my package insured?
Yes, we cannot be responsible for lost or stolen packages. Please contact us to insure your package for a small fee. We pay extra to provide tracking on all of our packages. We are able to see when a package has been delivered and how long it took to get to its destination (except International packages). If your package has not arrived within a reasonable time, please contact your post office first to find out if your package is waiting for you there. Virtually every "missing" package is safely awaiting pickup at your neighborhood post office. Not every mail carrier will leave packages at the front door.
Do you Accept Returns?
We typically DO NOT accept hair bows for return unless there is a defect or problem from our end. If you receive a hair bow(s) and do not want to keep it for any reason, we charge a $3 -$5 restocking fee to cover our original costs in the packaging and shipping of your item. Upon return, the hair bow(s) must be in PERFECT condition and EXACTLY how you received it to receive for a full refund (minus the $3 - $5 restocking fee). If you want us to exchange the hair bows(s) for a different kind, color, size, etc. you will once again be charged our exact cost for shipping the item(s) back to you.
At this time we do not accept returns on elastic. If you are unsure about colors(s) please order our color chart. or ask for a sample before placing your order.
How long will it take to get my order?
Orders typically take about 1 week to make. During busy holiday seasons orders can take up to 2 weeks. When we aren't busy orders can take 2-3 days to make. Below are typical shipping times. Please contact us if you need your order by a certain date to ensure we can accommodate your needs.
First Class Shipping is 2-5 days once your order has been shipped.
Priority Mails 2-3 days
Do you have gift wrapping?
All of our bows are custom made as they are ordered. We do not mass produce our hair bows. We give attention and detail to every single bow we make. Due to our unique product line, and high demand, we do not stock any hair bows. We are quick - typically a few days - but during any holiday season it will probably take a bit longer up to 2 weeks. We invite you to leave us a message in the comments box at checkout if you have a special time requirement. We will pull your order and do our best to make sure it gets to you in time.
Buy 2 and Save?
This deal applies to hair bows and flowers. When you buy 2 of the SAME hair bow/ flower then the discount applies. The hair bows and flowers must be the same color, size, etc. Simply enter 2 in the quantity box to recieve the discount.
Yes, we do have special gift boxes for gift giving, If you would like a special wrap or gift box, please request this in the comments box upon checkout. We will charge a minimum charge of $4.00 for this service. You can also include a gift note/card with this service. Gift certificates can be included on any of the packages we send out gift wrapped our not. Please leave us a message in the comments box at checkout out for the amount you would like on the gift certificate. Please include the recipients name and email (optional).
This is our signature gift box. We can send up to 6 small hair bows, 2 medium hair bows and 1 - 2 large hair bows per box. For larger orders we will use white gift boxes with pink wrapping and a chiffon ribbon tie.